Items can be returned or exchanged within 28 days of receipt provided the items are still new and unworn in original packaging.
Please note personalised kit can only be exchanged/refunded if faulty.
When returning items for an exchange or a refund please ensure you also enclose the returns form so our team can quickly assist you with your request. A returns form should have been included with your delivery, but if not you can print one here.
If you are returning any items, once the return has been accepted the funds will be deposited back into your account within 5 working days.
If you wish to discuss a return or report a product as defective then please contact us via email ensuring you have your order reference number to hand.
All returns should be sent to:
Black Mountain Embroidery Solutions
JS Carpets (second floor)
Ross on Wye