Returns and Exchanges

Items can be returned or exchanged within 28 days of receipt provided the items are still new and unworn in original packaging.

Please note personalised kit can only be exchanged/refunded if faulty.


Faulty items can be returned for an exchange or refund within 42 days of purchase. If an item is faulty and you purchased it more than 42 days ago, it is our aim to get the problem put right as quickly as possible. We may offer a replacement item, a price reduction or a refund.

Certain items listed on our website are not available for a refund or exchange and will be marked as such on their individual product pages. Please make sure you to check to see if your product is available for a refund/exchange before purchasing.


When returning items for an exchange or a refund please ensure you also enclose the returns form so our team can quickly assist you with your request. A returns form should have been included with your delivery, but if not you can print one here.

If you are returning any items, once the return has been accepted the funds will be deposited back into your account within 5 working days.


If you wish to discuss a return or report a product as defective then please contact us via email ensuring you have your order reference number to hand. 



All returns should be sent to:


Black Mountain Embroidery Solutions

JS Carpets (second floor)

Millpond Street

Ross on Wye


Other Products

We also offer a wide range of other products on our main site. View it here and see what we have available to order.

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Black Mountain Embroidery Solutions is the trading name of Black Mountain Clothing © 2017 | Company Registration Number 09625133

Black Mountain Clothing Ltd is registered in Wales at Tenby House, Oak Tree Court, Mulberry Drive, Cardiff Gate Business Park, CF23 8RS