Items can be returned or exchanged within 28 days of receipt provided the items are still new and unworn in original packaging.

Please note personalised kit can only be exchanged/refunded if faulty.


When returning items for an exchange or a refund please ensure you also enclose the returns form so our team can quickly assist you with your request. A returns form should have been included with your delivery, but if not you can print one here.

If you are returning any items, once the return has been accepted the funds will be deposited back into your account within 5 working days.


If you wish to discuss a return or report a product as defective then please contact us via email ensuring you have your order reference number to hand.



All returns should be sent to:


Black Mountain Embroidery Solutions

JS Carpets (second floor)

Millpond Street

Ross on Wye


Returns and Exchanges

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Black Mountain Embroidery Solutions is the trading name of Black Mountain Clothing © 2017 | Company Registration Number 09625133

Black Mountain Clothing Ltd is registered in Wales at Tenby House, Oak Tree Court, Mulberry Drive, Cardiff Gate Business Park, CF23 8RS